Testimonials
Georgia L
Darryl,
I just ordered a set of replacement windows and doors from Javier Villegas. I wanted to write to you to compliment you on an excellent, customer-focused employee.
Javier listened to my needs, suggested a solution, and worked with my budget. Every time I asked for additional choices and information, he was right there with the answers. Every time I changed my mind, he was very professional about figuring my requests into the proposal. Javier has been very timely in his email and phone communications. He’s never pushed, just stayed on top of the deal.
In these times of extreme cost cutting, good customer service becomes rarer. I appreciate the customer service I received – it made this sale. Additional thanks to you for working with me on my sliding glass door. I’m glad it worked out for both of us. Everyone I came in contact with at Bruce Bauer has been very helpful.
Best regards,
Georgia L.
Ken F
Hello,
My name is Ken F. Very rarely am I compelled to take time and write a letter of commendation but after my recent experience with Rick and Chris who delivered my windows I felt this was appropriate. I purchased three very large Anderson windows from your store and they were delivered to my home on Thursday. Not only did Rick and Chris take the time to put the windows where I needed them, but when they were in my home they noticed that I had several other Anderson windows. They asked if I was happy with the windows and doors and if I had had any problems with them. When I explained that indeed I did have problems with the doors they took the time to diagnose the problem and promised to return and drop off the parts after they had ordered them. This was my first time doing business with Bruce Bauer lumber but I guarantee we will be back. Indeed what rick and Chris did not know is that my wife and I just purchased some land and intend to build our dream home on it. I will be sure to use Bruce Bauer.
To meet people who not only went above and beyond the simple delivery to help me place the windows where I needed them but also to help me with problems that were nowhere within the scope of task at hand was refreshing.
You are very fortunate to have them as employees.
Thank you,
Ken F.
Menlo Park
Susie M
Hi Darryl,
I don't think I have ever experienced service better than the service your company offered me over the last 24 hours. In fact it was less than 24 hours between the time I called you about my nonworking Marvin door handle and emailed you a photo of it to the time you had someone at my doorstep to fix it. It turned out that we needed a new screw and some information about how to maintain the door which your service person provided free of charge. Rick in your service/warehouse department followed up with me both to arrange the appointment and to make sure I got the information about the service call. You did not try to sell us an entire new handle even though I thought I might have to buy one, and everyone we dealt with was prompt and polite and completely professional and capable. WOW!! I am really impressed.
Thank you.
Susie M.
Brian T.
Super friendly staff and a decent selection will make this the first place I come for hardware needs. You're not going to find donuts at Home Depot on Saturday mornings, but you will here.
Brian T. via Yelp
Nikko A.
We were right in the middle of moving our business when I found myself in need of a special type of lumber. I consulted the yellow pages (first mistake) and phoned the closest lumber yard. The person who answered the telephone informed me that they were not open for business that they were busy taking inventory AND that the next closest lumberyard was way South of here. ADDITIONALLY, she informed me that it is not the norm for a lumberyard to be open on Saturday.
I hung up in despair and tried Google and found Bruce Bauer Lumber in Mt. View, 15 min. South of our office. I was greeted on the telephone by friendly person who was well informed. He told me that they did indeed have the produt that I needed and that they were open until 4:00 PM & would be happy to assist. He even gave me detailed driving directions and his parting works were, "becareful it raining out there". (hmmmm, wonder why the first lady would lie?)
When I walked in I could smell the familiar scent of a lumber yard, the kind that you remember as a kid. The staff was very friendly, informatitive & even offered a "guilt free" doughnut & coffee while I waited. The people who loaded the lumber made certain that the lumber would not scratch the interior of our SUV!
While it may be WAY south of us (according to the first lady), I would make the trip anyday, rain or shine.
Nikko A. via Yelp
Andrew M.
TOTALLY helpful staff. These guys have moulding you can't find anywhere else, and much better quality lumber than anywhere else I've found - yes it's cheaper at Home depot, but their lumber sucks. These guys have good quality lumber and folks that will actually help you figure out what you need for your project. They are closed on Sundays as most contractors don't build on Sunday. (There are free donuts on Sat! too.)
Andrew M. via Yelp
Jeffery H.
I cannot recommend Bruce Bauer Lumber & Supply more highly. A long time peninsula business, they folks have thrived because they consistently deliver fine service. During a couple window installation projects, Darryl Bauer would email me at 6 a.m., answering my questions. They showed up when they said they were going to show...and consistently were professional, friendly, and enjoyable to do business with.
Jeffery H. via Yelp
Jack T.
This store has it all. From installed decks to help choose material color and type, to windows, doors and lumber.. Bruce Bauer has excellent service. Prices are higher than the big box stores but not by whole lot and to me worth it's worth a small premium avoiding the frustration and lack of knowledge found in the other monster stores.
Jack T. via Yelp
Joanna S.
Yes - prices are slightly higher than home depot. A 2x6 (8ft) piece of knotty fir would have cost $3.71 at home depot vs $3.99 at bruce bauer. But much much better quality lumber. (Although lumber prices do fluctuate)
And like the rest of the reviewers have said, SUPERB customer service. The Bauer family is just so warm! And yes, free donuts on Saturday. They never rushed to answer all my questions and I felt like they really cared about the project I was doing. I appreciate all the advice they gave me and I would definitely like to support more local neighborhood stores since I'm a resident of Mountain View.
Joanna S. via Yelp
Yvonne W.
I had a great experience shopping at this lumber shop. I was specifically looking for Eichler beam flashing for the beams in my atrium. The employees who work there are super friendly. I searched 5 hardware stores and lumber yards before I was able to find exactly what I needed. At first, I had given up and was on my way out the door. Then, Paul (who really looked like a textbook lumberjack), asked me what it was I was looking for. He lead me directly to where they were. It was in the actual "lumber room" and I had not gone that far into the store. The flashing was there and in great condition. He helped to carry them to the cashier and also helped put them in my car. He was really friendly and added a great deal of information on how to work with that flashing as well. If you are an Eichler owner and need flashing for your beams, don't go to Lowes, Home Depot, Mintons, Sunnyvale Lumber, or Osh. Been there! Bruce Bauer Lumber & Supply is THE place to go.
Yvonne W. via Yelp
Adrianna L.
I was building a structure for Sukkot, a Jewish holiday festival. I have never built one before so I sought the help of a friend. My friend drew me a diagram of what I needed for the roof - 6 2x4s with notches on either end (and gave me the notch measurements). I have no idea how to create notches in wood and with Sukkot fast approaching, I was feeling nervous as to whether or not I would be able to get the prescribed materials for the roof. First I went to Osh, and they said they would not be able to notch it for me, and they said neither would Home Depot. I decided to try a local place with a more service oriented approach. I was very lucky to find Bruce Bauer. They notched the wood for me for a small fee which was very reasonable, and it was available for same day pickup! They also didn't scoff at me for having little knowledge of lumber. The staff is knowledgeable, friendly, and approachable. It's sad that we as consumers have gotten used to being treated poorly at big box stores - skip the other places and come to the local guys!!
Adrianna L. via Yelp
Matthew S.
Bruce Bauer is a fantastic place. My partner and I made a gorgeous king size bed for our bedroom and a full size bed for the guest room. When I say made, I literally mean made. I designed the beds with sketches and measurements of all the cuts of wood that we needed.
The wood selection is incredible and we picked a bunch of birch 1 1/2" thick plywood sheets to make the beds. We had planned on just strapping the plywood to the top of the car, but the guys there cut all the sheets to the dimensions that I wanted. They charged us like $20 for a lot of precise cutting that I could have done myself at home, but wouldn't have come out as perfect as their machines do. Plus, by having them do this, it saved me so much time and made transporting all the wood much easier.
The beds look insanely fabulous. Not for everyone, but if you have a modern asthetic in your home, you can get a super high end look by making them yourself. The beds are custom and we get so many compliments on them. Also, we saved about 2K by doing the work ourselves and not giving it to DWR or CB2.
We never would have gotten the quality of wood or such precise cutting at Home Depot. These guys are true professionals, with no attitude and the highest level of customer service that I have ever experienced at a lumberyard.
They have everything here and I;'m so happy that we found BB. No more self checkout at HD. Yeah!
Matthew S. via Yelp
Kathryn K.
This place is fantastic. I went in with a plan for garden boxes. They changed my design with the info to back it up. They let me hand select the pieces I wanted then cut everything to my exact specifications. They even had the hardware and chicken wire for the bottoms. I am definitely going to find a reason to come back here. Donuts and coffee on the weekends! They love dogs! Are you serious??? They are a little more expensive than the big box stores but you totally get what you pay for in terms of wood quality and service. My garden boxes are the envy of the neighborhood.
Kathryn K.
Victor H.
If you need top quality wood or composite materials for any building or woodworking project, this is the place to go. The staff is knowledgeable and very friendly. Almost everything is in stock. If it isn't, it will be delivered in a couple of days. They do not even charge you delivery for a big project. And they also sell really good tools! I was using Bruce Bauer Lumber in a few projects, including the new house siding, windows and doors trim and just recently a deck. It was always a great pleasure to work with Bruce Bauer store. I am glad these guys are in my neighborhood.
Victor H.
Nikki S.
They are friendly and super helpful. I special ordered a piece for my anderson door here and when I picked it up they helped me load it into my car and secured it for me, which was a huge help since I had my 3 year old with me.
I recently gave them a call looking for some garage door parts and they pointed me in the right direction even though they didn't carry them. I look forward to shopping here again.
Nikki S. via Yelp
Lilian L.
Friendly. Great Customer service. Great Quality, nothing home depot could do with the support (frame for the studio project), and cheap? (not sure, i thought it was pretty cheap.)
I was completely lost, in need of cut wood to make a support for my oil painting class. My college instructor had called in to get the wood ready for a certain amount of people that were going to head to this location. Sadly to my dismay, one of my classmates probably changed his/her mind about not going to get it from this location. But, the man helping me double checked files and even the back.
Finally, he helped me out and asked me what I wanted. One of the requirements for the support was really confusing, so the man helped me with giving me a few options of what I could do and told me or I could just come back and he'd cut the wood for me if necessary for free. And told me the options again. I got the two wood pieces I needed and he helped me bring it out. And it did not take very long. The whole experience was pleasant. Super friendly folk here. [:
1 8 ft. length of 1"x3" clear pine and one 8. ft. length of 3/4" quarter-round = 8.79 + 4.72 = 13.51 subtotal.
Lilian L. via Yelp
Rocky X.
Superb costumer service.
I needed a few screws for some curtain rods that I was installing. I quickly drove over to the store and went in the driveway. As I did I looked behind me and realized that someone was closing the gate.
I asked him if they were closed since I just needed a handful of screws. He said no problem and walked me inside.
He helped me find the right screws and went to the counter with me. He then realized that the registers had already by closed out. i only had a couple of dollars on me and the bill was 70 cents more than I had. The younger guy at the counter took out 70 cents and covered me. He told me I could repay him next time I come in.
I cannot get over how nice that was.
They will always get my business. This is customer service at its finest.
kudos.
Rocky X. via Yelp
Scott D.
This place is the best.
I will never cross the threshold of a big box home improvement center again. It seems like I am always in the middle of a project of some sort. The greatest aggravation usually comes from having to make five or six trips to the big box lumber yard only to be greeted by a kid who was a computer programmer last week and knows NOTHING about construction or where to find anything in the store he working in.
Bruce Bauer is a breath of fresh air in a world where customer service is a thing of the past. Absolutely the best customer service. The staff is knowledgeable about the products and eager and willing to help. I have recently replaced a window in my home and the staff in the window department took great care of me, provided helpful information that a home owner would not know to ask, and provided great follow through.
The experience working with the folks at Bruce Bauer was great, and I do not care that I MIGHT have saved 39 cents on the pack of galvanized screws at the big box store. You can not put a price on your sanity, and my time is valuable, very valuable. I can tell that the company culture at Bruce Bauer respects both.
Scott D.
Matt S.
Fantastic. Very friendly and helpful staff. The quality of wood is top notch - far exceeds what you could find at a home improvement store. They helped me build a redwood planter. When in the area its the only place I go!
Update: They help you make custom Beer Pong tables, too!
Matt S. via Yelp